Blog

  • Pricing Strategies for MSPs

    Establishing a pricing approach can be one of the most daunting decisions MSP executives make. Price too high and you will lose business, but if your price is too low you will compromise margins and risk your profitability and survival. Exacerbating matters is the fact that......

  • Should Big MSPs Continue to Partner?

    In a previous post, I talk about how the added efficiency from the scale of a traditional NOC service, with its shared service model, decreases as an MSP grows, and in fact the lack of process and tool flexibility can actually impede a mature MSP’s growth. This naturally......

  • All Clouds Are Not the Same

    I came upon a recent blog post by David Linthicum from InforWorld. In this article David makes a case that innovation in a hot market is too risky and that this belief leads to a market filled with me too, little box products. In particular, he......

  • Selecting a Cloud Services Provider

    The choice of a cloud provider can determine the success or failure of your project. When researching potential cloud providers it is critical to look behind brand and market share to be sure the services they deliver fit you needs for the time frame you......

  • Scale and Shifting Efficiency

    Shared Services NOC a Perfect Beginning When a VAR first decides it is time to begin to shift their business to the MSP model, they start moving customer by customer away from break-fix and over to a managed service that fits their needs. This is......

  • When Shared Services Break Down

    Shared services offer a number of wonderful benefits for small VARs and MSPs including low-cost, efficiency, breadth of support and 24/7 operation to name a few. These are great features when your business is growing and you are new to offering services. However as you grow,......

  • Questions Organizations Ask Prospective MSPs

    In talking to a number of IT departments and MSPs over years, I hear the same few questions come up over and over when the SMB is evaluating a perspective service provider. Here is a list of what I hear most often and some thoughts......

  • Grow your MSP business with data protection

    Data protection services are a great mechanism to grow a managed service practice. Every SMB needs a viable data protection strategy, but few have it, so the available market is huge. Here are a few tips to help illustrate the benefits for your business: Expand Your Customer Base—Data Protection......

  • 10 Tips for Cloud Partner Selection

    Cloud computing is evolving rapidly with new options and providers and services appearing on the scene daily. Many are also disappearing. VARs and MSPs choosing to leverage a cloud provider to deliver a service to your customer, you need a consistent process and criteria to select the......

  • Era of MSPs

    I think we are entering a trans-formative time. While the economy is not roaring ahead, it is recovering and businesses are feeling better about investing. In particular, SMBs are now ready to invest in their business and they view IT as a key leverage point to build efficiency to......

  • Is the Cloud Falling?

    A lot is being written about the risk of using the cloud for core services like email, CRM or backup. Invariably the argument goes like this, “Watch out, because the cloud service you are relying on could go down or suffer a data loss.” I am not......

  • Cloud Services for SMBs

    The cloud has evolved to a point where I see no advantage to a new SMB investing in Exchange & SharePoint on premise solutions. Too many very good hosted solutions are available today to justify new investment in these systems. For existing SMBs with current......

  • RMM Tools Vs Value

    We often talk to MSPs who are in the midst of considering a new RMM tool. They are typically reviewing the features, assessing how the new tool will fit with their current processes and trying to calculate an ROI based on the cost of the......

  • The Importance of SLAs

    In reading a post over on one of my favorite blogs, Talkin’ Cloud, I saw a discussion that caught my attention. The post itself is titled, Top 11 Questions MSPs Ask About Cloud Partner Programs, but the discussion touched on Service Level Agreements (SLA). In particular......

  • The Core Four

    Back when we were launching services at NetEnrich, we often had conversations with VARs about how to get into selling managed services and what services to initially launch. The initial services in your practice are your core services. We actually have four services we recommend......

  • IPv6 Transition Creates Opportunity

    We know it is coming and it is going to hit every company small to large. As Patrick Bedwell, Vice President at Fortinet, said recently on the VAR GUY, “The move to IPv6 isn’t just about hardware, it’s about everything.” We believe this is especially true......

  • What are we doing?

    We started this business because we wanted to take the success we had over the years and help companies become more effective at meeting their revenue goals. We also had misgivings about becoming consultants. We saw consultants as someone who would drop in and out,......